Order Shipping Times

All orders placed through this website are fulfilled and shipped by.

Standard shipping (3-7 business days)

Returns

All items can be returned or exchanged within 30 days of receipt of shipment.

To be eligible your product must be unused, in original packaging and in the same condition as when received.

Our policy only honors products purchased directly on our website (www.naturefirst.dk).  If you purchased your product elsewhere, you will need to contact that specific seller.

Returns for items purchased on our website are refunded by us directly, but you will need to ship the item to us. Please contact us by email and we’ll provide you a proper RMA form and shipping label.

Exchanges

Exchanges for items purchased on our website can be exchanged by sending us an email at: info@naturefirst.dk.

Partial refunds or special considerations may apply on a case by case basis. Please email us, as we’re very happy to take care of any concerns you may have. 🙂

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Secondly, contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: info@naturefirst.dk

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.